Please note I will do everything in my power to get your purchases to you as quickly as possible & in good condition, however Trouble & Strife Hobby & Craft Supplies (T&S) cannot be responsible for the treatment of your parcel by post, shippers & freight handlers.

T&S do not, under any circumstances ship plants. On the occasion where T&S list a plant from my collection, sale terms are that it will be collected from my property by you, the purchaser, or someone (your agent) authorised by you.

T&S is not in the shipping or freight business, so we offer the following services:-

1. Collection by you. We will dour our best to facilitate and accommodate arrangements for you to collect your precious purchases from our home address at Runcorn, Queensland Australia.
2. Work with, be available to facilitate collection by your courier. All arrangements made by you.
3. Domestically (for shipping within Australia) T&S will use the services of Australia Post at their cost to you. Shipping Cost to be applied at checkout.
4. For International destinations T&S will use the services of DHL at their cost to you. Shipping Cost to be applied at checkout.
5. For situations where #4 &/or #5 above do not work, T&S will pack your item, obtain a quotation from an alternate shipper & invoice you, the purchaser for the shipping cost. The item & ownership will then be yours & on its way once the invoice for shipping has been paid.  

Returns, Refund & Cancellation of Order Policy

Cancellation

Trouble & Strife (T&S) can & will generally accept an order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund (less any fees / financial costs applied by the processing financial institutions) We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

T&S cannot & will not accept return of products simply because “you changed your mind”

We will accept return of our product if it does not perform as intended / is not as described, or arrives damaged in which case we will make every effort to rectify the situation to the satisfaction of both T&S & you the purchaser. We will not accept return of an item that has been damaged by the user, or used in a manner for which it was not intended.

Please contact T&S by email to hello@troubleandstrife.com.au in the event that you wish to discuss a problem or arrange return of a product.

Customers have the right to apply for a return within 14 days after delivery the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we may require a receipt or proof of purchase if you are not the original purchaser.

 When we agree to accept return of products you will be provided with an address to which the product should be returned.

If the return is initiated / caused by the consumer / customer / purchaser, that person or individual shall be responsible for the return shipping fee. If due to our reasons, the goods received are damaged or not correct, the consumer / customer / purchaser is not required to bear the shipping fee for this reason. Where T&S is responsible for the return shipping fee the goods / item is to be returned via a shipper / method agreed with T&S.  In any case please ensure that the returned parcel is tracked to ensure it arrives back to T&S.

Notes

Custom-order or personalised items do not have a right to 14 days refund.

If the return is caused by the consumer / customer / purchaser, that person should be responsible for the shipping fee. The specific fee should be based on the express company of their choice.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason & the goods / item is to be returned via a shipper / method agreed with T&S.  In any case please ensure that the returned parcel is tracked to ensure it arrives back to T&S..

No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund request. If refund is approved, then your refund will be processed, and a credit will automatically be applied to the purchaser’s credit card or original method of payment, without delay, as soon as practical / possible  & within 7 business days.

Return Address

Please contact hello@troubleandstrife.com.au to get the return address.